Easiest way to change sub to yearly? - Downloaded from the Wizards Community, all coding removed by Solauren

Easiest way to change sub to yearly?

Post/Author/DateTime Post
#1
jimmydeemo
Apr 22, 2009 1:19:49 I bought DDI last month for a one month subscription, and i've been pretty please with it. I'd like to buy a one year package but i'm aware that sometimes it can be a bit tricky to swap the subscriptions.

Whats the best way to do it? Cancel auto-renew, wait until my DDI expires and then order a year? Or have i missed the opption to just change my subscrption type?

Help much appreciated.
#2
WolfStar76
Apr 22, 2009 4:10:25
I bought DDI last month for a one month subscription, and i've been pretty please with it. I'd like to buy a one year package but i'm aware that sometimes it can be a bit tricky to swap the subscriptions.

Whats the best way to do it? Cancel auto-renew, wait until my DDI expires and then order a year? Or have i missed the opption to just change my subscrption type?

Help much appreciated.

It's been a while since this was asked, but as I recall the correct process is to purchase the one-year subscription - at that point your one-month subscription should stop being billed.

However, if you have any doubts, please feel free to contact Customer Service: http://www.wizards.com/customerservice. They can help you make sure that the changes you're trying to make happen correctly.
#3
jimmydeemo
Apr 22, 2009 4:32:53 Thanks for that, i will double check with CS to make sure it happens smoothly.

Btw, you included the full stop in the link above, so it doesn't load the page.
#4
wotc_brianp_dup
Apr 22, 2009 9:25:49 Hi JimmyDeemo,

Here is the D&D Insider FAQs:
http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1431

The first question in the list is: "How do I upgrade my subscription?"

Here's the high-level summary:
- buy the 1 year
- contact customer service
- get refunded the unused portion of your current subscription (if there is any overlap)

If your current 1 month is just about to expire, you probably also want to turn off auto-renew on it, just so that you don't get another renewal that you don't need. (CS typically takes care of that when they process a refund, but if the timing is close, it's better to play it safe).
#5
jimmydeemo
Apr 23, 2009 5:33:39 Thanks for the reply BrianP, i have turned off my auto renew and in the confirmation e-mail CS said that once my service stops i should be free to buy a new sub, i.e. the one year version.

So should be all sorted by the beggining of next month, cheers.

Post/Author/DateTime	Post
#1 jimmydeemo Apr 22, 2009 1:19:49	I bought DDI last month for a one month subscription, and i've been pretty please with it. I'd like to buy a one year package but i'm aware that sometimes it can be a bit tricky to swap the subscriptions. Whats the best way to do it? Cancel auto-renew, wait until my DDI expires and then order a year? Or have i missed the opption to just change my subscrption type? Help much appreciated.
#2 WolfStar76 Apr 22, 2009 4:10:25	I bought DDI last month for a one month subscription, and i've been pretty please with it. I'd like to buy a one year package but i'm aware that sometimes it can be a bit tricky to swap the subscriptions. Whats the best way to do it? Cancel auto-renew, wait until my DDI expires and then order a year? Or have i missed the opption to just change my subscrption type? Help much appreciated. It's been a while since this was asked, but as I recall the correct process is to purchase the one-year subscription - at that point your one-month subscription should stop being billed. However, if you have any doubts, please feel free to contact Customer Service: http://www.wizards.com/customerservice. They can help you make sure that the changes you're trying to make happen correctly.
#3 jimmydeemo Apr 22, 2009 4:32:53	Thanks for that, i will double check with CS to make sure it happens smoothly. Btw, you included the full stop in the link above, so it doesn't load the page.
#4 wotc_brianp_dup Apr 22, 2009 9:25:49	Hi JimmyDeemo, Here is the D&D Insider FAQs: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1431 The first question in the list is: "How do I upgrade my subscription?" Here's the high-level summary: - buy the 1 year - contact customer service - get refunded the unused portion of your current subscription (if there is any overlap) If your current 1 month is just about to expire, you probably also want to turn off auto-renew on it, just so that you don't get another renewal that you don't need. (CS typically takes care of that when they process a refund, but if the timing is close, it's better to play it safe).
#5 jimmydeemo Apr 23, 2009 5:33:39	Thanks for the reply BrianP, i have turned off my auto renew and in the confirmation e-mail CS said that once my service stops i should be free to buy a new sub, i.e. the one year version. So should be all sorted by the beggining of next month, cheers.