Exact problem that stops you from updating to or running full version:
Windows Operating System:
Machine Type (PC, VM on Mac, VM on unix etc):
User mode when running installer (admin, guest etc):
User mode when running Character Builder:
Changes to default options when installing (ie different location):
.NET 3.5 SP1 preinstalled or done as part of install:
Beta installed at some point:
Beta uninstalled before installing release version:
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Thank you for your continued patience. While the installation seems to be working for the vast majority of people, we are very keen to identify as many of the corner cases as possible that are causing problems for our customers.
In order to help us diagnose the common issues that people may be having, I'd like to ask those who have had problems installing and have time to do so, to post the following information in this thread:
Exact problem that stops you from updating to or running full version
Unknown. I get no errors when installing.
Windows Operating System:
Windows Vista Home 32 bit
Machine Type (PC, VM on Mac, VM on unix etc):
PC (Acer Laptop)
User mode when running installer (admin, guest etc):
Admin
User mode when running Character Builder:
Admin
Changes to default options when installing (ie different location):
I have tried different locations on multiples attempts. Mostly the default location, but also a different location on a different partition of the drive. Result was the same either way.
.NET 3.5 SP1 preinstalled or done as part of install:
Both. I have tried to uninstall 3.5 totally, installed from both a stand alone install and as part of the CB dwwnload, and have restarted my machine more times than I can count.
Beta installed at some point:
Beta uninstalled before installing release version:
Both. I tried to install the Beta, but it never installed correctly. I have also tried the new installer. Both have achieved the same result every time. I see the splash screen and the "beginnings" of a new window that is totally blank (no buttons or controls of any kind)
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Nothing that I can think of. I've tried turning off my anti-virus program, etc. I should also point out that I have installed the software successfully on a desktop machine that is running almost identical software. I have tried to think of any potential software differences and I have yet to find any.
Thank you for your continued patience. While the installation seems to be working for the vast majority of people, we are very keen to identify as many of the corner cases as possible that are cause problems for our customers.
Is the updater window coming up in this mode, or the character builder itself?
Although it shouldn't be a problem, I'm wondering if this is an older laptop that is just having trouble rendering the application. WPF applications use the 3D hardware to render, and I'm wondering if your laptop has poor driver support.
It might also be worth ensuring that all the video card drivers are up to date.
I get the splash screen that shows the image and says "D&D Insider" on top, the download bar at the bottom never starts to fill up, and I get the error message "Unable to connect to the Network. Please try again later."
I have been 'trying again later' for a couple of days with no luck. I have the .NET stuff installed correctly and I uninstalled the beta (which worked fine), I have also tried this on two other computers in my house (my son's and my wife's laptop), all three give the exact same error. We all use Visa Home Premium, 32 bit.
It almost seems like I can't get the download of the actual program to start? I have tried to disable the firewalls and virus protection as well, so that is not the issue.
Here are the answers to your question:
> Exact problem that stops you from updating to or running full version:
see description above.
> Windows Operating System:
32 bit Windows Vista Home Premium
> Machine Type (PC, VM on Mac, VM on unix etc):
PC
> User mode when running installer (admin, guest etc):
Admin (and I tried to also do this with properties set as "launch as admin" and also "xp compatible mode"
> User mode when running Character Builder:
When I had the beta (which worked fine), it was run in Admin mode.
> Changes to default options when installing (ie different location):
Can't get that far, won't download past splash screen
> .NET 3.5 SP1 preinstalled or done as part of install:
Installed fine, worked fine with beta, even uninstalled and then put back on again to see if that was an issue and it was not, also tried this on 2 other machines in the same house and got the same probelm, all have the current .NET on them.
> Beta installed at some point:
Yes, and uninstalled before trying to install this, the other two systems in the house did NOT have beta installed on them and I got the same problem.
> Beta uninstalled before installing release version:
Yes
>Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Home system using broadband, have no problems accessing anything on the internet in the past, even tried this with firewall disabled and virus disabled with no luck, same error.
Thank you!
D.
The only thing I can think to suggest, is that if you are using a router it may be faulty and causing the problem since it is a consistent problem for all machines on your home network.
Although I know it is a pain, you might want to try connecting one of your computers directly to your modem and see if that helps. If you do this, make sure that your regular browser network is working before you try again. You may need to reboot your computer to get the network running in this mode.
One other question, if this does not work, is there a way I can bypass the 700_DDI_CB.exe file and download the program directly? I have never had problems downloading anything in the past.
I am also not the only one with this issue, there are post from a few other people I have read with the exact same problem as me.
Thanks,
D.
In anycase, I also double checked all of the router settings (It is a standard Linksys router) and they all appeared to be fine, although I am not a professional, I do know what I'm doing as far as computers go, so if you need to know anything specific from me to help address this problem, please feel free to let me know and I will do what I can to assist you. As I had said, I've read posts on the net from other's with this same problem, so there may be something preventing the program from downloading through some routers that are configured a certain way?
Even if this problem is not technically on your end (if it is the 'fault' of certain routers/networks/configurations/etc.) it should probably still be addressed in an FAQ to let people with the problem know what to do as a temp bypass, and possibly figure out what needs to be done to correct it in the future.
Thanks,
D.
P.S. I will switch everything back the way it was and see if it updates through to router as well, this will let you know if it is a problem with only the 700_DDI_CB.exe file when it attempts to download the ddisetup.exe file, or if it is a general problem on both... if it is, that is going to be a pain to disconnect the router each time I need an update, so let's hope we can iron this out soon and figure out specifically what is the cause.
The downloader is designed to keep the heavy lifting off our internal network and on to the high throughput servers of Solid State, however for one off fixes we may be able get the file to customers with this issue.
One of our Operations guys did tell me that he has had problems using VPN on some cheaper home routers where the router truncates the packets of information causing issues. This may be causing problems with Solid State's download.
I will also be investigating with business the feasibility of making the "ddisetup.exe" file more widely available on other file sharing sites in the future. We also need to evaluate and mitigate the risk of exposing our customers to false versions of the setup that contain viruses or Trojans.
The problem appears to only occur with "700_DDI_CB.exe" is run while hooked through the router. I don't know if my router information will be helpful, or if I am using the same router as others with the problem, but I'm available if you have any questions, just reply here or send me a Private Message with the info you need.
Thanks,
D.
I am all set now, and it is working perfectly with the router, but it may be good to have a secret link you could provide the subscribers who can't get it to work, I had no problem switching the IP numbers around to hook directly into my modem, but I'm sure some people won't have a clue how to do that.
Again, if you have any specific questions for me that I can answer to help you with this, just let me know.
D.
Updater hangs (RealCharacterBuilderUpdater.exe) doing nothing, before it attempts to do anything. Stops responding to OS at all - won't even paint.
> Windows Operating System:
Vista Ultimate 64
> Machine Type (PC, VM on Mac, VM on unix etc):
PC (Thinkpad laptop)
> User mode when running installer (admin, guest etc):
User (before UAC elevates the installer)
> User mode when running Character Builder:
User
> Changes to default options when installing (ie different location):
None
> .NET 3.5 SP1 preinstalled or done as part of install:
Preinstalled. Also fully patched, via WindowsUpdate.
> Beta installed at some point:
Yes, though thuroughly uninstalled - including full FS and reg searches, run as admin able to see everything, as well as manual inspection of all AppData, Program Files, and similar areas.
> Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
I run as a non-admin user. UAC, therefore, asks me for my admin user's credentials in order to elevate privs. I assume that the installers / elevated apps thus run as a different user from the one that started them.
CB couldn't deal with being started as a non-admin user, then elevating to a different user once it asked for elevated permissions. When I dug up my root password and logged in as that user, it was able to update. Please don't ever make me do that again (well, once more, when I get next month's patch, which should fix the problem)!
You should be able to repro this fairly easily. Just get a Vista box, and set up a second user as a regular user. Do all of your testing from that second user.
Vista 64 has been the most troublesome OS for us in testing, although many users including our internal testers have managed to get it to work. We do request elevated permissions as you would expect to install registry keys and write files to the "Program files" directory.
Although you shouldn't need to, you may have success by right clicking CB icon and using "Run as Administrator" for the process of updating. If this works, you shouldn't need to do this until the next time you need to update.
When i first download the program and it goes to install it tells me that it cannont find the setup file. It is exactly where it is supposed to be. The when i manulally click the file to install(run as administrator) it installs fine until i do the update. At that point it says it cannot verify files.
Windows Operating System:
Windows 7, also have exact same problem on windows vista
Machine Type (PC, VM on Mac, VM on unix etc):
pc on both instances
User mode when running installer (admin, guest etc):
admin
User mode when running Character Builder:
admin
Changes to default options when installing (ie different location):
none, i always run programs at default locations
.NET 3.5 SP1 preinstalled or done as part of install:
preinstalled
Beta installed at some point:
yes
Beta uninstalled before installing release version:
yes and system reformatted as well.
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
nothing special.
I have uninstalled reinstalled reformated and anything else i can think of. on 2 sepereate computers i have hte exact same problem.
http://forums.gleemax.com/showpost.php?p=17747517&postcount=85
Windows Operating System: WinXP Pro sp3
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): admin
User mode when running Character Builder: N/A
Changes to default options when installing (ie different location): None
.NET 3.5 SP1 preinstalled or done as part of install: preinstalled
Beta installed at some point: Yes
Beta uninstalled before installing release version: Yes
In order to help us diagnose the common issues that people may be having, I'd like to ask those who have had problems installing and have time to do so, to post the following information in this thread:
Exact problem that stops you from updating to or running full version:
Windows Operating System:
Machine Type (PC, VM on Mac, VM on unix etc):
User mode when running installer (admin, guest etc):
User mode when running Character Builder:
Changes to default options when installing (ie different location):
.NET 3.5 SP1 preinstalled or done as part of install:
Beta installed at some point:
Beta uninstalled before installing release version:
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Thank you for your continued patience. While the installation seems to be working for the vast majority of people, we are very keen to identify as many of the corner cases as possible that are causing problems for our customers.
Problem: After it decompresses the Character Builder.msi file, I get a message:
"The Feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder contining the installation package 'characterbuilder.msi' in the box below."
Said box ends up with me in the same place I started.
OS: XP
Machine: PC
User mode when running installer (admin, guest etc): Personal? Not sure what you mean.
User mode when running Character Builder:
Changes to default options when installing (ie different location):
.NET 3.5 SP1 preinstalled or done as part of install: Yes.
Beta installed at some point: Yes
Beta uninstalled before installing release version: Yes
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc): Recent issue with ZoneAlarm causing me to do a heavy system restore.
"1152: Error extracting." When I download the demo version (not full), I click on the "installer" within the folder that was put on my desktop, and this error occurs.
Windows Operating System:
Windows Vista Home Premium (32-bit)
Machine Type (PC, VM on Mac, VM on unix etc):
PC
User mode when running installer (admin, guest etc):
Admin
User mode when running Character Builder:
Admin
Changes to default options when installing (ie different location):
None
.NET 3.5 SP1 preinstalled or done as part of install:
Yes (I am pretty sure, at least)
Beta installed at some point:
No
Beta uninstalled before installing release version:
N/a
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Funky antivirus thing my college requires me to put on my laptop to use their internet, but nothing I think would interfere with this.
If you haven't already done so, just re-downloading may solve the problem. Also are you saving the installer to a network share. If so, you could try copying it to your local hard drive.
Finally, although it mostly causes the download to fail to complete, some users have had experience with their routers clipping packets of data. If you have a router between you and your modem, you might try connecting to the modem directly to see if you get an uncorrupted download.
Error 1327 Invalid Drive E:\ It never asks me what drive to install it in, it always tries to install it in e:\
Windows Operating System:
XP
Machine Type (PC, VM on Mac, VM on unix etc):
PC
User mode when running installer (admin, guest etc):
admin
User mode when running Character Builder:
unable to install
Changes to default options when installing (ie different location):
Tries to install to E:\
.NET 3.5 SP1 preinstalled or done as part of install:
yes
Beta installed at some point:
no
Beta uninstalled before installing release version:
never installed
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Windows Operating System: Vista Home Premium
Machine Type (PC, VM on Mac, VM on unix etc): PC.
User mode when running installer (admin, guest etc): Admin
User mode when running Character Builder: Admin
Changes to default options when installing (ie different location): Never got there...
.NET 3.5 SP1 preinstalled or done as part of install: Preinstalled, did a full update.
Beta installed at some point: Yes, but fully uninstalled
Beta uninstalled before installing release version: Yep.
Anything you think might be unusual about your environment: I am at a university that may be firewalling me. I'm not sure. I don't have trouble normally with such things. I disabled my personal firewall, virus protection, and secondary virus protection to try to install it.
Thanks for any help.
Windows Operating System: Vista Home Premium
Machine Type (PC, VM on Mac, VM on unix etc): HP PC laptop
User mode when running installer (admin, guest etc): admin
User mode when running Character Builder: admin
Changes to default options when installing (ie different location): yes
.NET 3.5 SP1 preinstalled or done as part of install: part of Beta install
Beta installed at some point: Yes
Beta uninstalled before installing release version: yes
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) wireless router
After trying to run the initial download;
Internal Error: ASSERT: Pointer is NULL...(registry.c/262)
If I close this and try to download again, the information bar continually comes up warning that the download was blocked. If I click to allow the download, it just blocks the download again.
Windows Operating System: Vista Home Premium 32 bit
Machine Type (PC, VM on Mac, VM on unix etc): ASUS PC laptop
User mode when running installer (admin, guest etc): admin
User mode when running Character Builder: admin
Changes to default options when installing (ie different location): no
.NET 3.5 SP1 preinstalled or done as part of install: preinstalled
Beta installed at some point: No
Beta uninstalled before installing release version: No
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) wireless router
Windows Operating System: XP pro
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): admin
User mode when running Character Builder: cannot load character builder
Changes to default options when installing (ie different location): tried different locations with no change.
.NET 3.5 SP1 preinstalled or done as part of install: yes
Beta installed at some point: yes, but presently deleted/uninstalled
Beta uninstalled before installing release version: yes
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) I have tried all the steps listed on the forums as well as all the steps listed in my case # 090118-000310
I do run a comodo software firewall. the only unusual thing that I have noticed is that the client still operates despite showing no active process, IE I could not run any download until I reinitialized and ok'd the download through the firewall.
Also, in the past, I was able to access the beta. I then upgraded from XP home to XP professional, and could not load the beta or the current full revision of the builder. I did pugrade for service pack 3 as requested by the support team with no change.
The splash page loads up from loading and then I get message saying Character builder has had a problem and wants to send an error report to Microsoft.
EventType : clr20r3 P1 : realcharacterbuilderupdater.exe P2 : 1.0.204.0
P3 : 4979024a P4 : presentationframework P5 : 3.0.0.0 P6 : 4938d608
P7 : 625a P8 : e1 P9 : system.windows.markup.xamlparse
Windows Operating System: Windows XP Service Pack 3
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): Admin
User mode when running Character Builder: Admin
Changes to default options when installing (ie different location): None
.NET 3.5 SP1 preinstalled or done as part of install:Pre-installed
Beta installed at some point: No
Beta uninstalled before installing release version: No
Anything you think might be unusual about your environment: Download started fast, but crawled to a halt at 97% completion (about 3 megs), does become quick again if download is paused.
1. OS: WIndows Vista Ultimate 32-bit
2. PC Laptop
3. Logged on as administrator
4. Disabled all firewalls, virus/spyware scanners, UAP, Nat filtering on computer and router(note i can only use wifi on my laptop so I can't bypass my router)
5. ran program as administrator
6. had the demo installed but uninstalled, deleted files and cleared registry several 30 times now(note I have noticed that no registry entries have been entered)
7. .net was installed during the demo and i forget if the demo installed it or if i did it
8. haven't change the install path for files
9. been back and forth with tech support (Incident: 090131-000359)
10. tried some of the things in the community message board here and still nothing
11. Netgear WNDR3300 N router, DSL connection, tried downloading the builder thru both firefox and internet explorer(logged on fully to the DDi), and I didn't a single problem on my desktop machine(WIndows XP Home, PC Desktop,also had the demo originally, uses the same router, used firefox to download everything)
12. a dxdiag and screen shot was attached to my incident ticket
13. was wondering if I can get the full builder on cd or something, losing faith in DDI
Everything installed properly, but when I try to run the Character Builder, the splash logo appears up but nothing happens after that. No error, no feedback. It just hangs. After pressing CTRL-ALT-DELETE and looking at the "Applications" tab in the Windows Task Manager, it says that the Character Builder is "Not Responding."
Windows Operating System: Windows XP, Version 2002, Service Pack 2
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): I've tried both
User mode when running Character Builder: I've tried both
Changes to default options when installing (ie different location): I've tried downloading 700_DDI_CB.exe both to the default location (on the Desktop) and moving it to a different location.
.NET 3.5 SP1 preinstalled or done as part of install: pre-installed
Beta installed at some point: Yes
Beta uninstalled before installing release version: Yes, cleaned everything out, and rebooted.
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc): Not that I know of. I even tried bringing my firewall completely down.
Thing I have already tried:
- All steps found here, here, and here, uninstalling and cleaning multiple times. (There was no "Wizards of the Coast" folder in my Registry Editor either before or after the install.)
- I could not do the steps described in here, because the application never even has a chance to create the CharBuilderFull.version file in the first place.
- I can start the CharacterBuilder.exe executable just fine (though it still only lets me build a character up to lvl 3). It's only when I try starting the application from the shortcut on the desktop (which fires off the updater first) does it hang.
I think I pretty much exhausted everything suggested on the forums, but if you think I missed something, I would gladly like to hear more suggestions. Thanks so much!
If the CharBuilderFull.version file is not on your computer, then you almost certainly need to perform the second set of steps on my earlier post http://forums.gleemax.com/showpost.php?p=17747517&postcount=85.
This will require you to make a small change in the registry using RegEdit. If you are not comfortable doing this, you may want to call our Customer Service and have them talk you through the issue.
agent
If the CharBuilderFull.version file is not on your computer, then you almost certainly need to perform the second set of steps on my earlier post http://forums.gleemax.com/showpost.php?p=17747517&postcount=85.
This will require you to make a small change in the registry using RegEdit. If you are not comfortable doing this, you may want to call our Customer Service and have them talk you through the issue.
Thanks for your timely response, Architect.
As I stated before, when I open RegEdit, there is no "Wizards of the Coast" folder located under "HKEY_LOCAL_MACHINE\SOFTWARE\." Whether I have the application installed or uninstalled, the key never appears. So I cannot execute the second set of steps you mentioned, unless there's something I'm totally missing.
agent
If the CharBuilderFull.version file is not on your computer, then you almost certainly need to perform the second set of steps on my earlier post http://forums.gleemax.com/showpost.php?p=17747517&postcount=85.
This will require you to make a small change in the registry using RegEdit. If you are not comfortable doing this, you may want to call our Customer Service and have them talk you through the issue.
This is incorrect. I have installed the software on 2 different PCs, one of which never had the installed beta and another that had everything deleted. The characterbuilderfull folder does not appear on either PC after the download and I still cannot update or connect to the server to update.
Everything installed properly, but when I try and update, it just sits there, no progress is made whatsoever.
Windows Operating System: Windows Vista Home Premium, service pack 1
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): I've tried both
User mode when running Character Builder: I've tried both
Changes to default options when installing (ie different location): My problem is not with the installer, so I just had it on the desktop.
.NET 3.5 SP1 preinstalled or done as part of install: pre-installed
Beta installed at some point: No
Beta uninstalled before installing release version: N/A
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc): Not that I know of. I'm on a wireless internet and can't get direct. It's pretty good connection though.
Thing I have already tried:-
Reinstalling it, disabling background programs, disabling firewall, making sure .net uses all program options, enabling full permission for install folder.
Windows Operating System: Windows XP-64 (with latest updates)
Machine Type (PC, VM on Mac, VM on unix etc): VM on Mac (VMware Fusion 2.0.2)
User mode when running installer (admin, guest etc): user*
User mode when running Character Builder: Didn't get that far
Changes to default options when installing (ie different location): Didn't get that far
.NET 3.5 SP1 preinstalled or done as part of install: Preinstalled
Beta installed at some point: No
Beta uninstalled before installing release version: NA
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc): Multiple external IP addresses through different broadband networks, load balanced and firewalled.
* - worked when run as administrator.
It says install complete successfully, but never goes to install Framework. When I try to launch app it says:
CharacterBuilderUpdater.exe - Application Error
The application failed to initialize properly (0x0000135). Click on OK to terminate the application.
Windows Operating System: Windows XP Home SP1
Machine Type (PC, VM on Mac, VM on unix etc): VMWare Fusion on new macbook
User mode when running installer (admin, guest etc): admin on both windows and mac
User mode when running Character Builder: cant
Changes to default options when installing (ie different location): Tried shared folder, shared drive, default. No results.
.NET 3.5 SP1 preinstalled or done as part of install: part of install
Beta installed at some point: nope
Beta uninstalled before installing release version: N/A
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) Nope
Gives me a "Character Builder has encountered an issue and needs to close"
>Windows Operating System:
Windows XP
>Machine Type (PC, VM on Mac, VM on unix etc):
PC
>User mode when running installer (admin, guest etc):
Admin
>User mode when running Character Builder:
Admin
>Changes to default options when installing (ie different location):
It never asked me to install it to a particular folder.
>.NET 3.5 SP1 preinstalled or done as part of install:
Done as part of the installation
>Beta installed at some point; Beta uninstalled before installing release version:
Never tried the beta
>Anything you think might be unusual about your environment (Active VPN,
dial up, behind corporate firewall, etc)
Nothing I can think of.
In order to help us diagnose the common issues that people may be having, I'd like to ask those who have had problems installing and have time to do so, to post the following information in this thread:
Exact problem that stops you from updating to or running full version:
Windows Operating System:
Machine Type (PC, VM on Mac, VM on unix etc):
User mode when running installer (admin, guest etc):
User mode when running Character Builder:
Changes to default options when installing (ie different location):
.NET 3.5 SP1 preinstalled or done as part of install:
Beta installed at some point:
Beta uninstalled before installing release version:
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Thank you for your continued patience. While the installation seems to be working for the vast majority of people, we are very keen to identify as many of the corner cases as possible that are causing problems for our customers.
The install seemed to be fine, the problem is launching the program. The Welcome screen comes up and says that "the updater is checking for an update", but it doesn't stop doing this. I have let it search for up to 45 minutes just to see if it would ever stop searching. Whether I wait or hit Launch Character Builder immediately seems to make no difference. Either way that screen disappears, the Character Builder logo appears in the middle of the screen and then the software closes. - No error message (or any other message)
OS - XP
Machine - PC
User mode - Admin
No changes to default
.NET 3.5 SP1 preinstalled
Beta was installed
Beta was uninstalled prior to downloading full version
Nothing in particular is unusual
Whenever I try to run the program (it installed fine) I get, CharacterBuilderUpdater has encountered a problem and needs to close. We are sorry for the inconvenience.
Windows Operating System: XP SP2
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): Primary User, no additional users on the computer
User mode when running Character Builder: Primary User, no additional users on the computer
Changes to default options when installing (ie different location): I have my HD partitioned so I tried to install it on different partitions with the same result
.NET 3.5 SP1 preinstalled or done as part of install: pre installed
Beta installed at some point: Yes
Beta uninstalled before installing release version: Yes
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc): Computer connected wired to router.
Thing I have already tried:-
Installed, reinstalled, cleared everything associated with DDI and WOTC and then installed again. Currently I have removed all instances of .NET framework and running the install again though it seems to hang on the install of the .NET, we will see how this goes. I also know that the program works because it works on my wife's laptop.
It worked on this reinstall. Once I cleared out all .NET Framework instances and installed from scratch it worked fine. Just had to give it like 20 minutes to install. heh
Exact problem that stops you from updating to or running full version:
Upon launch, every application that the builder contains, including the updater and the sheet viewer crash, returning a "(Program) has stopped working" error message.
Windows Operating System:
32 bit Vista Home Bsic
Machine Type (PC, VM on Mac, VM on unix etc):
PC; Intel 2.0 ghz duo core processor; 2.0 gb RAM
User mode when running installer (admin, guest etc):
Admin
User mode when running Character Builder:
Admin
Changes to default options when installing (ie different location):
no changes made. all options left at default
.NET 3.5 SP1 preinstalled or done as part of install:
preinstalled
Beta installed at some point:
No
Beta uninstalled before installing release version:
Never installed
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
at home, broadband, using Trend Micro firewall
The Character builder launches fine, but after about 5 seconds my entire system freezes up requiring a reboot to do anything.
Windows Operating System:
Windows XP
Machine Type (PC, VM on Mac, VM on unix etc):
PC
User mode when running installer (admin, guest etc):
Admin
User mode when running Character Builder:
Admin
Changes to default options when installing (ie different location):
None
.NET 3.5 SP1 preinstalled or done as part of install:
As part of install, then added XP service pack 3, then re-installed .NET 3.5 SP1
Beta installed at some point:
Yes
Beta uninstalled before installing release version:
Yes
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
Nothing
Thanks for your timely response, Architect.
As I stated before, when I open RegEdit, there is no "Wizards of the Coast" folder located under "HKEY_LOCAL_MACHINE\SOFTWARE\." Whether I have the application installed or uninstalled, the key never appears. So I cannot execute the second set of steps you mentioned, unless there's something I'm totally missing.
For those of you who had similar problems as myself, I finally fixed it. It required me to use my Windows XP CD to do a Repair Install. I'm assuming that some of my system files were corrupt/missing. Once I went through the repair, the Wizards folder started appearing in my registry after installing the Character builder and I was able to update it just fine. Good luck to everyone else trying to get theirs to work.
"Error 1303.The installer has insufficient privileges to access this directory: C:\Documents and Seettings\Gregg\My Documents\My Pictures\ddi. The installation cannot continue. Log on as an administrator or contact your system administrator."
Windows Operating System: Windows XP Home SP3
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): User with Administrative privileges (it's the only user account on the computer
)Changes to default options when installing (ie different location): None.
.NET 3.5 SP1 preinstalled or done as part of install: Pre-installed.
Beta installed at some point: No.
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) Nothing I can think of.
I launch the Character Builder, and get the following message from the CharacterBuilderUpdater: "CharacterBuilderUpdater has encountered a problem and needs to close. We are sorry for the inconvenience."
Windows Operating System: Windows XP Home SP3
Machine Type: PC
User mode when running installer: User with Administrative privileges
Changes to default options when installing: None.
.NET 3.5 SP1 preinstalled or done as part of install: Done as part of install.
Beta installed at some point: No.
Anything you think might be unusual about your environment: Nothing.
When I view the error details, I get this under "Error Signature":
EventType : clr20r3
P1 : realcharacterbuilderupdater.exe
P2 : 1.0.204.0
P3 : 4979024a
P4 : presentationframework
P5 : 3.0.0.0
P6 : 470bc696
P7 : b60
P8 : f
P9 : system.typeloadexception
I want to grab the new update.
When I do so behind the firewall over vpn it gets stuck at the Download page with a blank panel for hours.
If I do it connected directly to the 'net it says no update found.
Windows Operating System:XP 2002 service pack 2
Machine Type (PC, VM on Mac, VM on unix etc): pc
User mode when running installer (admin, guest etc): I don't know
User mode when running Character Builder: I don't know
Changes to default options when installing (ie different location): Nothing
.NET 3.5 SP1 preinstalled or done as part of install: I don't know
Beta installed at some point: Yes
Beta uninstalled before installing release version: Yes
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
As I said before I'm behind the firewall when I can find that it has an update.
I removed the .version file and I changed my registry entry from Complete to Download
I'm getting a blank panel at the Download window.
Am able to install program, I get to update screen, select launch program and while small D&D graphic splash is onscreen the program freezes.
Program was working previously and then crashed on Thursday when updating a character. Unable to open program since then.
Windows Operating System: Microsoft Windows XP Media Center Edition SP 3
Machine Type (PC, VM on Mac, VM on unix etc): PC (Dell Inspiron I6000)
User mode when running installer (admin, guest etc): Administrator Account
User mode when running Character Builder: Administrator Account
Changes to default options when installing (ie different location): None
.NET 3.5 SP1 preinstalled or done as part of install: Preinstalled.
Beta installed at some point: No
Beta uninstalled before installing release version: No
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) No unusual settings
I am able to open the character sheet viewer and display a blank character sheet. I can check off elements, and even open previously displayed characters. However, I cannot get the character builder to actually open.
It says install complete successfully, but never goes to install Framework. When I try to launch app it says:
CharacterBuilderUpdater.exe - Application Error
The application failed to initialize properly (0x0000135). Click on OK to terminate the application.
Windows Operating System: Windows XP Home SP1
Machine Type (PC, VM on Mac, VM on unix etc): VMWare Fusion on new macbook
User mode when running installer (admin, guest etc): admin on both windows and mac
User mode when running Character Builder: cant
Changes to default options when installing (ie different location): Tried shared folder, shared drive, default. No results.
.NET 3.5 SP1 preinstalled or done as part of install: part of install
Beta installed at some point: yes
Beta uninstalled before installing release version: no
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) No
Exact problem that stops you from updating to or running full version:
I've been using the Character Builder since it was released, and it's worked fine all this time. Until a couple of weeks ago, when it suddenly started crashing on startup. It gets to the update screen, I click "Launch Character Builder", and a few seconds later it crashes:
Exact problem that stops you from updating to or running full version: Both times, "Error 1606. Could not access network location \\.PSF\Home\Documents"
Windows Operating System:
Machine Type (PC, VM on Mac, VM on unix etc): 1 Mac with Parallels Windows XP sp3, 1 PC with Windows XP sp3
User mode when running installer (admin, guest etc): Default?
User mode when running Character Builder: Won't run
Changes to default options when installing (ie different location): None
.NET 3.5 SP1 preinstalled or done as part of install: Preinstalled
Beta installed at some point: no
Beta uninstalled before installing release version: no
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) Nothing.
I fail to see how software that should be able to run on a computer from 1985 needs so many resources and won't even bloody install, but hey.
Windows Operating System:XP
Machine Type (PC, VM on Mac, VM on unix etc):PC
User mode when running installer (admin, guest etc):Admin
User mode when running Character Builder:Admin
Changes to default options when installing (ie different location):I have tried different locations on multiples attempts.
.NET 3.5 SP1 preinstalled or done as part of install:pre
Beta installed at some point:no
Beta uninstalled before installing release version:never ad it
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc) Nothing comes to mind
I launch the program and it says its up to date and no update available.
I have tried contacting customer service but get:
"A technical error has occurred. Please close your browser and try again"
Clear all cookies, temportary files as well as your cache.
If that doesn't work, post in the thread here, and a CS rep will contact you via email.
I would use that as a last resort though.
After installing the demo for the first time, I get the same error message as 1958Fury whenever I try to run it. The program seems fine for about 5-8 seconds depending on what's going on in the background. This has nothing to do with the updater, it happens when I get into the program itself.
The reason it's broken on these computers: when I first put the character builder on those machines which I'm having the problem on, I had copied the Wizards of the Coast folder and pasted it directly into Program Files, without doing the install. I then ran the Updater and let it see the update, I had to log in so it would authenticate, I guess. Then it would work. But the last two updates have had this break.
So, if you installed the program and then copied it to another computer to avoid the long download process (and it *is* a long download process, WotC ... can you fix that?) you may have this problem come up when you update.
Basically, just delete anything belonging to the Character Builder (or rename it if you don't want to lose anything) and then reboot the computer. Then download the installer from the D&Di website and install it from scratch. It will take a while, but once it's done, you should be able to update to the newest version.
Exact problem that stops you from updating to or running full version:
It never can download the update, no matter how many tries. It doesn't error out, it just never finishes a download.
Windows Operating System:
Machine Type (PC, VM on Mac, VM on unix etc):
Windows XP SP#, Running on a VM Under Linux. (Virtual Box)
User mode when running installer (admin, guest etc):
Admin.
User mode when running Character Builder:
N/A (admin). If it ever downloads(/I copy downloaded files into place), it runs just fine.
Changes to default options when installing (ie different location):
.NET 3.5 SP1 preinstalled or done as part of install:
No changes to default options. .NET was installed as part of a much much earier install.
Beta installed at some point:
Beta uninstalled before installing release version:
Beta was installed at some point, and was uninstalled before the release version.
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
My company is rather paranoid, and runs a proxying protocol-analying virus scanning firewall. If you're using port 80, you had better be using HTTP. Large downloads stall until the firewall has had a chance to virus scan it.
We will be turning on similar analysis on https (port 443) (MitM attack, using a keychain added to the client systems) in the future, but as of right now HTTPS is unmolested.
program opened fine after initial install. After attempt to update (which NEVER works properly) I get the following message:
"could not load file or assembly 'XAMLUtilities,Version=1.0.0.0,
Culture=neutral,PublicKeyToken=null" or one of its dependencies.
The system can not find the the file specified.
Please tell WotC about this Problem. (tried to send error report but it failed go figure...)
Your product is bugged and you know it. That is the sad part.
I am using Vista 64 bit and yes I installed and have microsoft netmeeting 3.5 (or whatever it is)
I am getting an error message whilst trying to install the character builder onto a Acer Aspire One Netbook. It meets all the requirements for the builder and i have pre-installed NET. Framework 3.5 sp1. I have installed the builder and after, I run the program and it immediatelly pops up this message:
UpdaterStub has encountered a problem and needs to close. We are sorry for the inconvenience.
I have tried uninstalling and reinstalling several times. I Re-installed the net framework as well. I also downloaded and tried to install the adventure tools and got the same message. So i come to you for your advice. I am including the netbook's dxdiag so you can see if I am missing something normally obvious.
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire one
BIOS: InsydeH2O Version V1.05
Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz (2 CPUs)
Memory: 1014MB RAM
Page File: 471MB used, 1972MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
Thank you for your help.
Windows Operating System: Windows7
Machine Type (PC, VM on Mac, VM on unix etc): PC
User mode when running installer (admin, guest etc): Admin
User mode when running Character Builder: Admin
Changes to default options when installing (ie different location): None
.NET 3.5 SP1 preinstalled or done as part of install: Preinstalled
Beta installed at some point: Never
Beta uninstalled before installing release version: N/A
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc): See above
Windows operation system: Windows XP
I got rid of the same error during installation by running the downloaded installer file (DDI_CB.exe) with admin rights (right-click on the file > "run as administrator").
Just tried this, and it doesn't work for me. I've also tried it on another laptop running XP, and it displays the same error message.
Running Windows 7, 64-bit (Windows 7 includes .NET 3.5SP1 by default, so that is installed), pretty standard cable modem to router to computer setup.
I have a thread on this in the main feedback forum.
Haven't been able to get anywhere with the installation for at least 5 hours. Windows Firewall is active but there is an exception for this program. Does this operate on some strange port that I need to open on my router, too? This is a new computer (my last one choked and died), and I never had this problem previously.
So...is the network really down over there, WotC?
Exact problem that stops you from updating to or running full version:
Windows Operating System:
XP
Machine Type (PC, VM on Mac, VM on unix etc):
PC
User mode when running installer (admin, guest etc):
Admin
User mode when running Character Builder:
Admin
Changes to default options when installing (ie different location):
NA
.NET 3.5 SP1 preinstalled or done as part of install:
preinstalled
Beta installed at some point:
fresh install
Beta uninstalled before installing release version:
is a fresh install
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
We recently needed to reinstall windows, so it is a clean system. All programs have been installed fresh, including this app.
Character builder worked successfully for quite a while, but I am now getting the following error message when it attempts to run: "characterbuilderupdater has encountered a problem and needs to close. We are sorry for the inconvenience." I have tried to uninstall and reinstall a couple of times with no luck
Windows Operating System:
XP
Machine Type (PC, VM on Mac, VM on unix etc):
PC
User mode when running installer (admin, guest etc):
admin
User mode when running Character Builder:
admin
Changes to default options when installing (ie different location):
none
.NET 3.5 SP1 preinstalled or done as part of install:
yes
Beta installed at some point:
yes
Beta uninstalled before installing release version:
I don't remember, but CB WAS working
Anything you think might be unusual about your environment (Active VPN, dial up, behind corporate firewall, etc)
not that I'm aware of