Error accessing article - Downloaded from the Wizards Community, all coding removed by Solauren

Error accessing article

Post/Author/DateTime Post
#1
mpotter
Apr 07, 2010 8:42:37
I am attempting to access an article (Class Acts: Warlock 4/7/2010) and am getting a strange error message.

"Your account does not have the required entitlement for this download. Upgrade your subscription today!"

I didn't know there were different levels of subscription put in place yet. My account does not come up for renewal until October. I am pretty sure that my subscription should handle this document since I have viewed all its siblings in the past.

P.S. Tried to access the help system but it just went into a redirect loop so I am posting here.
#2
mpotter
Apr 08, 2010 8:02:28 It is working now. Don't know what the error was but, it was not tied to a particular machine.
#3
dennyedwards
Apr 13, 2010 8:30:32 Same thing happened to me this morning while trying to access the Class Acts: Druid article. I went back and tried to open previous PDFs from the site that I already had and received the same error message. Since my account doesn't expire until October, I'm pretty sure this is a database/security issue on Wizards' end.
#4
mpotter
Apr 13, 2010 9:05:15
It is good to know that I wasn't alone (although you may have prefered it). I am guessing that they are implementing a security upgrade that will allow them to redefine subscriptions in the future. I suspect the issues are tied to the account and not to the object since I had no trouble viewing Class Acts: Druid this morning. My issues went away in 24hrs - hopefully yours will also.
#5
chipmunck
Apr 18, 2010 18:11:32

It is good to know that I wasn't alone (although you may have prefered it). I am guessing that they are implementing a security upgrade that will allow them to redefine subscriptions in the future. I suspect the issues are tied to the account and not to the object since I had no trouble viewing Class Acts: Druid this morning. My issues went away in 24hrs - hopefully yours will also.

Im also having this issue with the Scorcers Class Acts:

How do I get it fixed My subscription is good till Nov 2010

Post/Author/DateTime	Post
#1 mpotter Apr 07, 2010 8:42:37	I am attempting to access an article (Class Acts: Warlock 4/7/2010) and am getting a strange error message. "Your account does not have the required entitlement for this download. Upgrade your subscription today!" I didn't know there were different levels of subscription put in place yet. My account does not come up for renewal until October. I am pretty sure that my subscription should handle this document since I have viewed all its siblings in the past. P.S. Tried to access the help system but it just went into a redirect loop so I am posting here.
#2 mpotter Apr 08, 2010 8:02:28	It is working now. Don't know what the error was but, it was not tied to a particular machine.
#3 dennyedwards Apr 13, 2010 8:30:32	Same thing happened to me this morning while trying to access the Class Acts: Druid article. I went back and tried to open previous PDFs from the site that I already had and received the same error message. Since my account doesn't expire until October, I'm pretty sure this is a database/security issue on Wizards' end.
#4 mpotter Apr 13, 2010 9:05:15	It is good to know that I wasn't alone (although you may have prefered it). I am guessing that they are implementing a security upgrade that will allow them to redefine subscriptions in the future. I suspect the issues are tied to the account and not to the object since I had no trouble viewing Class Acts: Druid this morning. My issues went away in 24hrs - hopefully yours will also.
#5 chipmunck Apr 18, 2010 18:11:32	It is good to know that I wasn't alone (although you may have prefered it). I am guessing that they are implementing a security upgrade that will allow them to redefine subscriptions in the future. I suspect the issues are tied to the account and not to the object since I had no trouble viewing Class Acts: Druid this morning. My issues went away in 24hrs - hopefully yours will also. Im also having this issue with the Scorcers Class Acts: How do I get it fixed My subscription is good till Nov 2010