Post/Author/DateTime	Post
#1 krydragonfyre Sep 03, 2009 0:53:38	You may wonder why I am posting here...well it's because I'm not able to access the "Email Us" option or the "order problems form" on the website...it keeps coming to this website that is trying to load however never seems to fully load up...it's like a constant ongoing no stopping loop. I can press back on my browser and I get all other pages just fine. I am not able to resubscribe to dndinsider and it's really starting to peave me off.  The first time i signed up for it, i couldn't get my card to work for it, however, i made a brand new acct on the site and low and behold...waa laa works fine.  Then i decide to take an unfortunate break, since I lost my job...then i come back to resubscribe (Notice that I did move again and my information is correct with my bank and such) and not able to get it now.  States for me to please verify my information with my banks and my acct here. I hate to tell you, i'm not a 5 year old that doesn't know what he's doing.  I know how to update my information with my banks and on my acct's here.  I am not going to make a third acct with wizards just so I can access dndinsider again.  I'm not demanding results...but I would like some help on getting my orders processed so I can get fully updated in the game again.  Thanks.
#2 WolfStar76 Sep 03, 2009 7:39:31	You'll need to contact Customer Service - as you've been attempting to do. It sounds like you've one of the people who has a broken Customer Service account - to get your Customer Service account repaired, please post in this thread, and an ORC will get your account repaired.
#3 lokiare Sep 04, 2009 12:34:58	While your at it, put in a request to have a tab at the top about help. With FAQs on using the site and getting the help function fixed.
#4 ORC_Sinister Sep 05, 2009 11:10:11	For trouble with the help system please post here:   community.wizards.com/go/thread/view/758...   We should be able to fix your issue.   Thanks!
#5 RUMPLESTIX Sep 05, 2009 11:24:48	While your at it, put in a request to have a tab at the top about help. With FAQs on using the site and getting the help function fixed. There is actually a link to FAQs and CS, etc at the bottom beside the available wallpaper so it is still easily available but located in with some other stuff it was awhile before I noticed it. I already had it saved as a favorite for easy access so it did not matter for me.
#6 lokiare Sep 05, 2009 23:54:45	While your at it, put in a request to have a tab at the top about help. With FAQs on using the site and getting the help function fixed. There is actually a link to FAQs and CS, etc at the bottom beside the available wallpaper so it is still easily available but located in with some other stuff it was awhile before I noticed it. I already had it saved as a favorite for easy access so it did not matter for me. Oh hey look your right there is a tiny little link at the bottom of the page next to all that corporate junk that the law requires to be posted. If you hadn't pointed it out I would have mistaken it for more of that corporate junk.