Extend subscriptions for each month missed! - Downloaded from the Wizards Community, all coding removed by Solauren

Extend subscriptions for each month missed!

Post/Author/DateTime Post
#1
feyberry
Oct 04, 2010 5:23:42
For each month missed, WotC should extend all active subscriptions one month for free.
#2
asmodeuslore
Oct 04, 2010 8:21:43 Actually, they are giving out refunds for each month missed. You can get a refund for September simply by contacting Customer Service and asking for one.
#3
Gazra
Oct 04, 2010 8:26:26
Actually, they are giving out refunds for each month missed. You can get a refund for September simply by contacting Customer Service and asking for one.

This is true. I e-mailed customer support and had my refund the next day.
#4
dbmeboy
Oct 04, 2010 20:53:25 The refund is nice. Now if only I could figure out how to turn off autorenew on my subscription until such a time that I am convinced it is worth having again. All I get trying to navigate their system is a bunch of error messages.
#5
mudbunny
Oct 04, 2010 21:00:02
The refund is nice. Now if only I could figure out how to turn off autorenew on my subscription until such a time that I am convinced it is worth having again. All I get trying to navigate their system is a bunch of error messages.

wizards.custhelp.com/cgi-bin/wizards.cfg...
#6
lightinfo
Oct 04, 2010 21:12:14
The refund is nice. Now if only I could figure out how to turn off autorenew on my subscription until such a time that I am convinced it is worth having again. All I get trying to navigate their system is a bunch of error messages.

wizards.custhelp.com/cgi-bin/wizards.cfg...

I've been getting "The checkout process is not currently available. Please try again later
" all day once I get to the part where I enter my login after clicking Subscription history. That said, I at least recall disabling auto-renew earlier: I'm just trying to figure out what day my subscription ends on.

But unless cost of 1 month = amount refunded, then a refund is a poor substitute. At least we got some content those months though.

Then again, I haven't gotten a refund yet, despite asking Customer Service for one.
#7
mudbunny
Oct 04, 2010 21:19:51 OK. It looks like the whole system is down. The purchase system was down, and it appears to have affected the cancel auto-renew as well. WotC is aware of it, and is working on it.

As soon as I discover that it has been repaired, I will pass it on.
#8
dbmeboy
Oct 04, 2010 21:59:58
OK. It looks like the whole system is down. The purchase system was down, and it appears to have affected the cancel auto-renew as well. WotC is aware of it, and is working on it.

As soon as I discover that it has been repaired, I will pass it on.

Thanks. Just what WotC needed: another technology problem. Now I almost feel sorry for them.

#9
mudbunny
Oct 04, 2010 22:09:18 FWIW, when I emailed the person at WotC responsible, I got a response in less than 5 minutes, which means that they were still there, working on the problem.
#10
creed5757
Oct 05, 2010 10:24:04 Just wondering, what if you have a 12 months sub, will they refund you the portion of the sub?

Thanks
#11
mudbunny
Oct 05, 2010 10:26:46 Yup.
#12
asmodeuslore
Oct 05, 2010 10:44:18
Just wondering, what if you have a 12 months sub, will they refund you the portion of the sub?

Thanks

Yes, they will refund you for one month's worth of your subscription cost.

Edit: Dammit! That's twice you've NINJA'd me today.
#13
kartesh
Oct 05, 2010 13:00:15

Edit: Dammit! That's twice you've NINJA'd me today.

*Fetches a box full of "Yup" from a rack next to him and hands it over* Here you go, better luck next time.
#14
lightinfo
Oct 05, 2010 13:40:54
Just wondering, what if you have a 12 months sub, will they refund you the portion of the sub?

Thanks

Yes, they will refund you for one month's worth of your subscription cost.

Edit: Dammit! That's twice you've NINJA'd me today.

He's a rabbit for cryin' out loud. They're fast. What do you want? Try slowing him until the end of your next post.
#15
asmodeuslore
Oct 05, 2010 14:23:39
Try slowing him until the end of your next post.

Pure Win.

Post/Author/DateTime	Post
#1 feyberry Oct 04, 2010 5:23:42	For each month missed, WotC should extend all active subscriptions one month for free.
#2 asmodeuslore Oct 04, 2010 8:21:43	Actually, they are giving out refunds for each month missed. You can get a refund for September simply by contacting Customer Service and asking for one.
#3 Gazra Oct 04, 2010 8:26:26	Actually, they are giving out refunds for each month missed. You can get a refund for September simply by contacting Customer Service and asking for one. This is true. I e-mailed customer support and had my refund the next day.
#4 dbmeboy Oct 04, 2010 20:53:25	The refund is nice. Now if only I could figure out how to turn off autorenew on my subscription until such a time that I am convinced it is worth having again. All I get trying to navigate their system is a bunch of error messages.
#5 mudbunny Oct 04, 2010 21:00:02	The refund is nice. Now if only I could figure out how to turn off autorenew on my subscription until such a time that I am convinced it is worth having again. All I get trying to navigate their system is a bunch of error messages. wizards.custhelp.com/cgi-bin/wizards.cfg...
#6 lightinfo Oct 04, 2010 21:12:14	The refund is nice. Now if only I could figure out how to turn off autorenew on my subscription until such a time that I am convinced it is worth having again. All I get trying to navigate their system is a bunch of error messages. wizards.custhelp.com/cgi-bin/wizards.cfg... I've been getting "The checkout process is not currently available. Please try again later " all day once I get to the part where I enter my login after clicking Subscription history. That said, I at least recall disabling auto-renew earlier: I'm just trying to figure out what day my subscription ends on. But unless cost of 1 month = amount refunded, then a refund is a poor substitute. At least we got some content those months though. Then again, I haven't gotten a refund yet, despite asking Customer Service for one.
#7 mudbunny Oct 04, 2010 21:19:51	OK. It looks like the whole system is down. The purchase system was down, and it appears to have affected the cancel auto-renew as well. WotC is aware of it, and is working on it. As soon as I discover that it has been repaired, I will pass it on.
#8 dbmeboy Oct 04, 2010 21:59:58	OK. It looks like the whole system is down. The purchase system was down, and it appears to have affected the cancel auto-renew as well. WotC is aware of it, and is working on it. As soon as I discover that it has been repaired, I will pass it on. Thanks. Just what WotC needed: another technology problem. Now I almost feel sorry for them.
#9 mudbunny Oct 04, 2010 22:09:18	FWIW, when I emailed the person at WotC responsible, I got a response in less than 5 minutes, which means that they were still there, working on the problem.
#10 creed5757 Oct 05, 2010 10:24:04	Just wondering, what if you have a 12 months sub, will they refund you the portion of the sub? Thanks
#11 mudbunny Oct 05, 2010 10:26:46	Yup.
#12 asmodeuslore Oct 05, 2010 10:44:18	Just wondering, what if you have a 12 months sub, will they refund you the portion of the sub? Thanks Yes, they will refund you for one month's worth of your subscription cost. Edit: Dammit! That's twice you've NINJA'd me today.
#13 kartesh Oct 05, 2010 13:00:15	Edit: Dammit! That's twice you've NINJA'd me today. Fetches a box full of "Yup" from a rack next to him and hands it over Here you go, better luck next time.
#14 lightinfo Oct 05, 2010 13:40:54	Just wondering, what if you have a 12 months sub, will they refund you the portion of the sub? Thanks Yes, they will refund you for one month's worth of your subscription cost. Edit: Dammit! That's twice you've NINJA'd me today. He's a rabbit for cryin' out loud. They're fast. What do you want? Try slowing him until the end of your next post.
#15 asmodeuslore Oct 05, 2010 14:23:39	Try slowing him until the end of your next post. Pure Win.