- Upgrading your subscription
This functions the way it always has. If you have 6 months left on your subscription, and upgrade to a year, you get a year from the date that you upgraded, at the current price. - Extending your subscription NEW
If you have 6 months left, and pay now to extend your subscription, you now have an 18-month subscription at the current prices!! You can currently only do this once. So, in theory, if you subscribe for a year, then extend it, you will have 2 years at the current subscription price.
Please follow the FAQ/walkthough here. If you do it the wrong way, you end up with a second subscription instead of an extended one!!
WotC_Trevor;18610251 wrote:
If it's still a 12-month subscription at $4.95, then you can definitely still count me in.
The cost of the extension is based on the subscription price when you purchase the extension. Not the price when you originally subscribed.
*sets aside time on the weekend to extend subscription* :D
I have looked at the FAQ, and even though I follow it, I don't get that warm fuzzy feeling that I know what I am about to purchase.
So, how can we be sure you have "Extended" and not simply purchased another subscription before you click the final button.
I have looked at the FAQ, and even though I follow it, I don't get that warm fuzzy feeling that I know what I am about to purchase.
Yeah, I agree with Quizzit!
The extension says, "When you extend your subscription, you’re adding the same subscription you currently have to the end of your existing subscription. (annual to annual, or three month to three month). For example: you have a 3 month subscription and you extend it with another 3 month subscription. Now you have 6 months on your subscription."
But when I go through the thing it says, "Extensions: Purchasing a new subscription before your old one has expired does not add time to your existing subscription. A new subscription will begin immediately, overwriting your original one and causing any remaining time to be lost. If you want to extend your subscription, please read the FAQ."
I'll add this to the updates section as well. The shopping cart text on extending is incorrect when it tells you it is canceling the previous subscription. If you extend, it will add the extra time on to the end of your current subscription. The shopping cart text is being updated as we speak to get rid of the contradictions.
Addition: If you're purchasing a NEW subscription from the shopping cart, not using the extend option, and you have an existing subscription, it will not be seen as an upgrade and will cause overlap issues.
You need to follow the Extension Instructionsto make sure you do it correctly.
I will put it into my initial post.
No you aren't. When you upgrade , you get the overlapping time refunded back to you. Like it says in the FAQ on Upgrading your subscription.
Well, you're losing time, but not money, aren't you? As I understand it, if you have a 3 month sub that expires on June 30th, and you upgrade to a yearlong sub, today, your new subscription expires 1 year from today.
You get the money back for whatever is unused, but you don't get the time. However, it, means that you do not lose time for which you have paid. I would like to jam a year long subscription onto the end of my 3-monther, but that doesn't seem to be an option.
No you aren't. When you upgrade , you get the overlapping time refunded back to you. Like it says in the FAQ on Upgrading your subscription.
Mudbunny,
I think the confusion is because when you follow the process, you get to the SHOPPING CART page and you see the following text:
Please note:
- Only one subscription may be purchased at a time.
- Changes: If you are a current subscriber and want to change your subscription (to 3 months or 1 year) please read the FAQ.
- Extensions: Purchasing a new subscription before your old one has expired does not add time to your existing subscription. A new subscription will begin immediately, overwriting your original one and causing any remaining time to be lost. If you want to extend your subscription, please read the FAQ.
- Prices and offers in the cart are subject to change until the order is submitted.
- Sales Tax: For Minnesota, California and Washington state residents, applicable sales tax will be applied. Digital products sold into some European Countries will have local VAT (Tax) applied.
So if you continue, you feel like you are agreeing to the section called EXTENSIONS. Look at that text carefully and you see all the concerns. It is hard to ignore this because it is contrary to what you are saying but it is what we feel like we are agreeing to. Can you get that text fixed?
Fred
UPDATE: FYI I just verified that this is NOT due to cached web info. I cleared the cache and reloaded the page in 2 different browsers. I can email you the image if you like.
Mudbunny,
I think the confusion is because when you follow the process, you get to the SHOPPING CART page and you see the following text:
So if you continue, you feel like you are agreeing to the section called EXTENSIONS. Look at that text carefully and you see all the concerns. It is hard to ignore this because it is contrary to what you are saying but it is what we feel like we are agreeing to. Can you get that text fixed?
Fred
As I have in my OP in the thread:
I'll add this to the updates section as well. The shopping cart text on extending is incorrect when it tells you it is canceling the previous subscription. If you extend, it will add the extra time on to the end of your current subscription. The shopping cart text is being updated as we speak to get rid of the contradictions.
Addition: If you're purchasing a NEW subscription from the shopping cart, not using the extend option, and you have an existing subscription, it will not be seen as an upgrade and will cause overlap issues.
You need to follow the Extension Instructionsto make sure you do it correctly.
Fred
Well, you're losing time, but not money, aren't you? As I understand it, if you have a 3 month sub that expires on June 30th, and you upgrade to a yearlong sub, today, your new subscription expires 1 year from today.
You get the money back for whatever is unused, but you don't get the time. However, it, means that you do not lose time for which you have paid. I would like to jam a year long subscription onto the end of my 3-monther, but that doesn't seem to be an option.
I see what you're getting at Mock, and you're right. You can only extend based on your current subscription choice. So if you are a 3-month subscriber, you can choose to extend your subscription right now by another 3 months.
If you want to take as much advantage of this announcement as possible, your best bet is to first upgrade to a 1-year following the upgrade walkthrough, and then extend it for 1-year following the extension walkthrough.
Or, if you like, you could just upgrade to 1 year as you mentioned. You'll get refunded for the time unspent on your 3 month, and you'll have locked in the current price for the next 12 months of your subscription.
Both options are there because some people want one, the other, or both.
My biggest peeve is that the way their handling the extension/upgrade sale penalizes those who have been subscribed for longer. I originally subscribed in October of 2008 and thus can only get an extension at current rates until October of 2010. An individual who bought a yearly subscription for the first time just last month, however can get an extension at the current rate until April of 2011. That’s a whole extra half year at the reduced rate simply because they’re a more recent subscriber.
But... you got all that time to use D&D Insider BEFORE they could. It evens out.
My biggest peeve is that the way their handling the extension/upgrade sale penalizes those who have been subscribed for longer. I originally subscribed in October of 2008 and thus can only get an extension at current rates until October of 2010. An individual who bought a yearly subscription for the first time just last month, however can get an extension at the current rate until April of 2011. That’s a whole extra half year at the reduced rate simply because they’re a more recent subscriber.
I totally hear you BP and I wish I had a way to help you out. Locking in a couple extra months would be pretty sweet.