I received my 5e PHB from Amazon last week and thumbed through it. Everything seemed cool. Then I'm playing today and I want to look something up, but don't know where it is in the book. I head to the handy-dandy index at the back of the book to find... the book has no index. My PHB ends at page 304. I plan on hitting up Amazon for a replacement, but does Wizards care to hear about this kind of thing? I looked for a product feedback email address and couldn't find anything.
That's what they call a "collector's item." See how much you can for it on Ebay.
I think WOTC has given out replacements for books with bad bindings, so they'd probably be interested. I dunno. Sorry, I don't actually have anything useful to add.
Just e-mail customer service. I believe they'll send you a replacement if you send them the faulty one.
I think you have a golden ticket there. I'd hang on to that gem 