| Post/Author/DateTime | Post |
|---|---|
| #1ooSitriooSep 14, 2014 11:35:03 | As the title states, I am curious about WotC customer interaction and support that people have experienced thus far for 5e.
Background that may fall into TLDR for some, but illustrates how important this is to me: I love the Pathfinder system, and I loved how helpful some of the staff members were with game issues on a regular basis. Mike Brock, John Compton, and SKR before he left greatly contributed to my enjoyment of the game. However, there are a few other staff members that I won’t name that are down right belligerent, sanctimonious and illogical. Despite my enjoyment of their product for years, I won’t support a company that I find distasteful as a matter of principle. This directly led me to playing an active role in converting my current gaming group from PF to 5e.
Judging by this thread, I am extrapolating that WotC has no meaninful customer support positive or negative from a mechanics point of view. Is this true? I have read that was the case with 4e, and part of why many say it failed so hard (I didn’t like it either the little bit I played of it.) In those same articles it stated Wizards is changing their mindset on this, and have put a premium on player/staff interactions for 5e.
Can people share their opinion on this process? Examples are even better. I don’t really see a lot of staff input on the threads I have been looking at over three different forums. But in all fairness, I had nothing to do with the playtest and haven’t fully explored every aspect of these forums.
Thanks |
| #2Plaguescarred1Sep 14, 2014 12:23:06 | IIRC CustServ is handled by a third party company, so rules questions might not be best addressed to them.
FWIW I find Mike Mearls and Jeremy Crawford taking questions on twitter to be cool enought!
|
| #3ZardnaarSep 14, 2014 12:25:53 | THe key difference is the Paizo staff post directly on their forums and ENworld so if you really want to ask Eric Mona or whoever a question in public you will likely get an answer.
Used to be this way here as well we had the FR authors for example Elaine Cunningham posting but they had a massive troll bait problem back in 2003 or 2004 or so and they all stopped posting. |
| #4BoldItalicSep 14, 2014 12:41:42 | WotC staff respond to questions on twitter but not on the forums. There's a summary of recent exchanges here |
| #5ooSitriooSep 14, 2014 12:47:19 | @Plaguescarred I have never got on the twitter bandwagon. If that turns out to be a great source of info, I will probably make an account for that purpose. I clicked on the links and it wouldn't show me anything without an account.
@Zandnaar I understand that trolls on the internet can be a drain and a strong motivation to for staff not to respond. On the flipside, when you have people that can recognize a troll and either ignore or subvert them (I mentioned Mike Brock above) then simple forums are a great way to build community/cohesion.
I am asking these things because I am seeing some things that I miss from my old game, but I do really want to like this one as much as that one.
EDIT: Bolditalic, thank you for the link. |
| #6Plaguescarred1Sep 14, 2014 13:33:07 |
|
| #7trebor_rjfSep 14, 2014 13:38:17 | i've really come to like the 5e devs as people due to their consistently great interaction with tons of people every day.
|
| (Reply to #6)ooSitrioo |
|
| #9GattSep 20, 2014 16:05:22 |
|
| (Reply to #9)AaronOfBarbaria |
|
| #11GattSep 20, 2014 23:00:37 |
|
| (Reply to #11)AaronOfBarbaria |
|
| #13ooSitriooSep 21, 2014 10:07:15 | If that is the true reason for lack of staff input on the forums, I think WotC should be able to sort it out. They are a massive company with a lot of smart people hired to work for them. They if they chose to be, I sure they could be at least as competent as all the other places that do it. It really shouldn't fall of spectators to figure out why it is or isn't working. |
| #14sleypySep 21, 2014 11:17:31 |
|