Approved Location ? - Downloaded from the Wizards Community, all coding removed by Solauren

Approved Location ?

Post/Author/DateTime Post
#1
wraith235
Aug 18, 2008 15:23:55 so I decided to see if my Error had cleared up today and it had ... sort of ... I had 15 events Lined up I deleted them because I have no Idea which one was the Right one ... and now Im getting this message when trying to sanction a home game

You currently do not have any approved locations for sanctioning this type of event. Please contact the DCI/RPGA to set up an approved location.

I am Really starting to get frustrated with this new setup
#2
vadersson
Aug 18, 2008 15:30:49 I tried to set up the Star Wars DoD adventure and now Star Wars is not even a choice. What happened here?

Thanks,
Duncan
#3
pedr
Aug 18, 2008 15:31:10 I know I'm saying this to a lot of people - are you making sure that every time you log in you click 'Dungeons and Dragons' or make sure that Dungeons and Dragons has a red box around it, among all the icons for the various types of WotC games?

Oops, that was in response to Wraith.

The very un-intuitive answer to vadersson is that Star Wars: Saga events come under Dungeons and Dragons, I think. I'm pretty sure I've seen the Dawn of Defiance in the list of RPGA scenarios.
#4
wraith235
Aug 18, 2008 15:33:21 I am yes .... this one is interesting ... Home / Retail it wont let me sanction .... but Gameday / special event gameday / convention it will

oh and this is when I use the drop down Menu with Con / gameday / home game ect.

Sweet Went and tried to setup a games day .... the mods arent even there
#5
pedr
Aug 18, 2008 15:40:34 I see.

The facility to add a new location seems to have gone. Hmm.
#6
warfteiner
Aug 18, 2008 15:57:33 I had a new player recently. I added his RPGA number and it prompted me for his name, so I entered it. When I tried to add this new player to the event, the screen wipes and I get a database error screen. I am now unable to enter the data for the two slot 0s that were also part of this order... players are sorta wondering about me now. ;)

Hope we can get some answers soon!
#7
wraith235
Aug 18, 2008 16:22:03
I, too, have been having a lot of issues with the new direction of the database.

My big two:

1 - Cannot sanction home games, despite confirming my home address. Not sure about ordering adventures as I can't get that far yet.

2 - I had a new player recently. I added his RPGA number and it prompted me for his name, so I entered it. When I tried to add this new player to the event, the screen wipes and I get a database error screen. I am now unable to enter the data for the two slot 0s that were also part of this order... players are sorta wondering about me now. ;)

Hope we can get some answers soon!

I had a similar on part 2 I got around it by entering his RPGA info into a non Tracked game (Non LFR) and it worked fine
#8
pedr
Aug 18, 2008 17:08:37 The location issue appears to be resolved - I just checked and there's now a box to enter a new location name, at least when I look.
#9
Oldtimer
Aug 19, 2008 13:27:29 Yes, but the rest of the system is just dead.

I've been trying for the last four days to set up a sanctioned event. I've mailed DCI support. Nothing.

Is the online support for RPGA officially dead?
#10
pedr
Aug 19, 2008 13:36:21 At this point I'd open a ticket at http://wizards.custhelp.com and see whether they can sort it.

It's working for me, and others, so there must be something odd going on with your account.
#11
Klaytor
Aug 19, 2008 14:33:49 Yes, the support e-mail/system does work. In order to correct this problem, I had to log out and back in and the problem fixed itself.
#12
Oldtimer
Aug 19, 2008 16:18:35
At this point I'd open a ticket at http://wizards.custhelp.com and see whether they can sort it.

It's working for me, and others, so there must be something odd going on with your account.

They couldn't. They referred me to another wizards.com mail address.

This is getting ridiculous.
#13
pedr
Aug 19, 2008 17:20:12 Well there are clearly the inevitable teething troubles with a migration of this size, but what's odd and worrying is that in general the system is working, albeit with a few wrinkles.

That it's not working for you is a problem! Are you trying to create public events (Convention/Game Day/Retail)? If so let me know some of the details (location, date, etc) and I'll see if I can see them on the public listings.

Post/Author/DateTime	Post
#1 wraith235 Aug 18, 2008 15:23:55	so I decided to see if my Error had cleared up today and it had ... sort of ... I had 15 events Lined up I deleted them because I have no Idea which one was the Right one ... and now Im getting this message when trying to sanction a home game You currently do not have any approved locations for sanctioning this type of event. Please contact the DCI/RPGA to set up an approved location. I am Really starting to get frustrated with this new setup
#2 vadersson Aug 18, 2008 15:30:49	I tried to set up the Star Wars DoD adventure and now Star Wars is not even a choice. What happened here? Thanks, Duncan
#3 pedr Aug 18, 2008 15:31:10	I know I'm saying this to a lot of people - are you making sure that every time you log in you click 'Dungeons and Dragons' or make sure that Dungeons and Dragons has a red box around it, among all the icons for the various types of WotC games? Oops, that was in response to Wraith. The very un-intuitive answer to vadersson is that Star Wars: Saga events come under Dungeons and Dragons, I think. I'm pretty sure I've seen the Dawn of Defiance in the list of RPGA scenarios.
#4 wraith235 Aug 18, 2008 15:33:21	I am yes .... this one is interesting ... Home / Retail it wont let me sanction .... but Gameday / special event gameday / convention it will oh and this is when I use the drop down Menu with Con / gameday / home game ect. Sweet Went and tried to setup a games day .... the mods arent even there
#5 pedr Aug 18, 2008 15:40:34	I see. The facility to add a new location seems to have gone. Hmm.
#6 warfteiner Aug 18, 2008 15:57:33	I had a new player recently. I added his RPGA number and it prompted me for his name, so I entered it. When I tried to add this new player to the event, the screen wipes and I get a database error screen. I am now unable to enter the data for the two slot 0s that were also part of this order... players are sorta wondering about me now. ;) Hope we can get some answers soon!
#7 wraith235 Aug 18, 2008 16:22:03	I, too, have been having a lot of issues with the new direction of the database. My big two: 1 - Cannot sanction home games, despite confirming my home address. Not sure about ordering adventures as I can't get that far yet. 2 - I had a new player recently. I added his RPGA number and it prompted me for his name, so I entered it. When I tried to add this new player to the event, the screen wipes and I get a database error screen. I am now unable to enter the data for the two slot 0s that were also part of this order... players are sorta wondering about me now. ;) Hope we can get some answers soon! I had a similar on part 2 I got around it by entering his RPGA info into a non Tracked game (Non LFR) and it worked fine
#8 pedr Aug 18, 2008 17:08:37	The location issue appears to be resolved - I just checked and there's now a box to enter a new location name, at least when I look.
#9 Oldtimer Aug 19, 2008 13:27:29	Yes, but the rest of the system is just dead. I've been trying for the last four days to set up a sanctioned event. I've mailed DCI support. Nothing. Is the online support for RPGA officially dead?
#10 pedr Aug 19, 2008 13:36:21	At this point I'd open a ticket at http://wizards.custhelp.com and see whether they can sort it. It's working for me, and others, so there must be something odd going on with your account.
#11 Klaytor Aug 19, 2008 14:33:49	Yes, the support e-mail/system does work. In order to correct this problem, I had to log out and back in and the problem fixed itself.
#12 Oldtimer Aug 19, 2008 16:18:35	At this point I'd open a ticket at http://wizards.custhelp.com and see whether they can sort it. It's working for me, and others, so there must be something odd going on with your account. They couldn't. They referred me to another wizards.com mail address. This is getting ridiculous.
#13 pedr Aug 19, 2008 17:20:12	Well there are clearly the inevitable teething troubles with a migration of this size, but what's odd and worrying is that in general the system is working, albeit with a few wrinkles. That it's not working for you is a problem! Are you trying to create public events (Convention/Game Day/Retail)? If so let me know some of the details (location, date, etc) and I'll see if I can see them on the public listings.