can't log in to check my RPGA info - Downloaded from the Wizards Community, all coding removed by Solauren

can't log in to check my RPGA info

Post/Author/DateTime Post
#1
KM.549
May 14, 2009 7:58:28 I just tryed to log in with my RPGA number, its been awhile and I did not know about the 1 infront of the number now. WOTC should have made that clearer on the log in page. It just has RPGA number? as a link you click on. It should say "if you have an older RPGA number click here"

I had to get my passward back but I have not gotten the email back from WOTC yet. I thought these things were automatic.
#2
KM.549
May 14, 2009 8:09:58 Well I try and Email WOTC customer service, but every time I try I get a page saying an error has happened and I need to close the web page and try again.

Way to go WOTC. Can anyone help?
#3
KM.549
May 14, 2009 8:35:06 I was able to do more digging and it said they don't have my email on record for RPGA. That is BS. I have only one email I use for WOTC stuff. Why does WOTC make it so hard to access your own info. I KNOW I signed up. I have my RPGA card right here. Whats the isse?
#4
pedr
May 14, 2009 8:42:19 There are problems with the way some WotC website accounts interact with the help/email system.

See this thread for details: http://forums.gleemax.com/showthread.php?t=1133626

If you are experiencing difficulties contacting us via the help site, please try logging out, clearing your cookies and temporary internet files, and log back in. Most problems can be fixed with this simple solution.

If this does not work for you, please post here, and you will be contacted by email within 48 hours. From there we will work with you to get the problem identified and corrected.

I hope that helps! The evidence in that thread suggests that the ORCs are pretty good at getting things fixed once they're made aware of problems.

Post/Author/DateTime	Post
#1 KM.549 May 14, 2009 7:58:28	I just tryed to log in with my RPGA number, its been awhile and I did not know about the 1 infront of the number now. WOTC should have made that clearer on the log in page. It just has RPGA number? as a link you click on. It should say "if you have an older RPGA number click here" I had to get my passward back but I have not gotten the email back from WOTC yet. I thought these things were automatic.
#2 KM.549 May 14, 2009 8:09:58	Well I try and Email WOTC customer service, but every time I try I get a page saying an error has happened and I need to close the web page and try again. Way to go WOTC. Can anyone help?
#3 KM.549 May 14, 2009 8:35:06	I was able to do more digging and it said they don't have my email on record for RPGA. That is BS. I have only one email I use for WOTC stuff. Why does WOTC make it so hard to access your own info. I KNOW I signed up. I have my RPGA card right here. Whats the isse?
#4 pedr May 14, 2009 8:42:19	There are problems with the way some WotC website accounts interact with the help/email system. See this thread for details: http://forums.gleemax.com/showthread.php?t=1133626 If you are experiencing difficulties contacting us via the help site, please try logging out, clearing your cookies and temporary internet files, and log back in. Most problems can be fixed with this simple solution. If this does not work for you, please post here, and you will be contacted by email within 48 hours. From there we will work with you to get the problem identified and corrected. I hope that helps! The evidence in that thread suggests that the ORCs are pretty good at getting things fixed once they're made aware of problems.