Can't login with RPGA number (and can't log into Wizard's Help portal to report problem there) - Downloaded from the Wizards Community, all coding removed by Solauren

Can't login with RPGA number (and can't log into Wizard's Help portal to report problem there)

Post/Author/DateTime Post
#1
frohike999
Apr 19, 2010 9:55:29 Any suggestions on where to take this problem? It isn't a number below 100000000, but my card didn't have an activation code either. When I request that one be sent to my email I get a message that it can't and to contact support.

For the last 2 weeks the Live Help and Email Us link has put me in a constant redirect loop. I've tried with IE and Firefox but get the same thing. If anyone has a suggestion of where to address this problem I'd really appreciate it.
#2
Alphastream
Apr 20, 2010 13:07:19 There were some issues with this discussed on this thread. If you post there or PM the main Ork on that thread, you should get help. Sometimes they have to reset something on the database side for your account.
#3
frohike999
Apr 20, 2010 13:32:06 Thanks for the response on this! I tried searching on this issue, but looks like I was in the wrong subforum. I actually got this fixed last night, and I believe it was something that needed to be reset with my account, as you've said. A friend that was able to login ok submitted a help ticket on my behalf and the issue was resolved within a couple hours of that.
#4
ORC_Ghost
Apr 23, 2010 22:08:45 It's easier on us and a lot faster for "you" if you post in that thread as opposed to sending any one of us a private message.

In other news, Frohike999, I have probably corrected your problem with accessing the help site at least. If you still have problems with it in the future, post

here

and we'll fix it for you quickly.

Sorry for the inconvenience.

Post/Author/DateTime	Post
#1 frohike999 Apr 19, 2010 9:55:29	Any suggestions on where to take this problem? It isn't a number below 100000000, but my card didn't have an activation code either. When I request that one be sent to my email I get a message that it can't and to contact support. For the last 2 weeks the Live Help and Email Us link has put me in a constant redirect loop. I've tried with IE and Firefox but get the same thing. If anyone has a suggestion of where to address this problem I'd really appreciate it.
#2 Alphastream Apr 20, 2010 13:07:19	There were some issues with this discussed on this thread. If you post there or PM the main Ork on that thread, you should get help. Sometimes they have to reset something on the database side for your account.
#3 frohike999 Apr 20, 2010 13:32:06	Thanks for the response on this! I tried searching on this issue, but looks like I was in the wrong subforum. I actually got this fixed last night, and I believe it was something that needed to be reset with my account, as you've said. A friend that was able to login ok submitted a help ticket on my behalf and the issue was resolved within a couple hours of that.
#4 ORC_Ghost Apr 23, 2010 22:08:45	It's easier on us and a lot faster for "you" if you post in that thread as opposed to sending any one of us a private message. In other news, Frohike999, I have probably corrected your problem with accessing the help site at least. If you still have problems with it in the future, post here and we'll fix it for you quickly. Sorry for the inconvenience.