Post/Author/DateTime	Post
#1 Icharius Sep 28, 2009 10:26:05	I am DM private Herald and have a couple of old rpga 8 digits card which I handle to 2 players, but they can't find a way to succesful register their new numbers.   I have tried contact WoTC via their help site and after I log in to it the page start to auto refresh and it doesn't take me nowhere. I have an event that need to be sanctioned and this is frustrating, please someone help.   thanks.
#2 pedr Sep 29, 2009 8:59:02	Two things: Firstly, the old cards which you are handing out do not work any more. You should throw them away as when the database was merged with the DCI database, un-used membership application forms with numbers shorter than ten digits stopped working. The already-activated short RPGA numbers were transferred across, but the system cannot accept not-yet-activated ones which are shorter than ten-digits. This may cause you problems with reporting the event, so you should contact customer service. The reason you are not able to do that is that a (different) merging of WotC website accounts left a number of accounts with a problem. You can get that problem fixed by posting in the thread linked in my signature - the customer service people watch that thread and sort out the problems of the people posting, so they can then email customer service and get their substantive problem sorted out! I hope that helps!
#3 Icharius Sep 30, 2009 20:47:59	Thanks, I was able to contact directly trhough an email to wizard Customers support., and posted my autorefreshing looping issue.   thanks for the advices!