How long to wait after contacting RPGA Sanctioning? - Downloaded from the Wizards Community, all coding removed by Solauren

How long to wait after contacting RPGA Sanctioning?

Post/Author/DateTime Post
#1
Harliquinn
Mar 17, 2008 18:30:57 One of my events from D&D Experience was not recorded correctly. I emailed customer service, who referred me to RPGASanctioning. I sent an email early last week and have not received even an acknowledgement of my email. How long should I wait before escalating the issue? Thanks!
#2
pedr
Mar 17, 2008 19:43:38 If you have an error in your play history or with your Xen'drik characters, you should file an appeal. The form to fill in is in the Personal Details and Memberships area of the RPGA members' area.

My experience is that the receipt of appeals is not acknowledged either, and I wouldn't expect a swift response - if it takes more than a month it might be worth a PM to WotC_Tulach to see if he can move the process along.
#3
WolfStar76
Mar 18, 2008 5:49:53 I'm hearing several grumbles from people about some XE mods at DDXP (seems Cabal of Shadows was an issue).

The problem with filing an appeal is that the Senior GM is supposed to be the one to file the appeal form - and I don't think Dave wants to get mailbombed with appeal requests.

Based on previous experience, I'm guessing we'll need to raise a minor stink and pester Chris until he can gives us his personal A+ care.

Though. . . where he'll get the time is beyond me. WISH for a 26 hour day?
#4
Wavester
Mar 18, 2008 11:41:59 ya I wish I could fix errors but once I hit submit my powers are limited to going 'hey Chris could you checkout X or Y for me'
#5
WotC_Tulach
Mar 26, 2008 17:15:37 If you find an error in reporting of a game you've played, email [email]rpgasanctioning@wizards.com[/email] with the details, including the event name, event date, your name, your RPGA number, your DM's name (if known), and the specifics of the issue.

Requests normally get processed within about 4 weeks of receipt. If you've waited longer than 4 weeks, send me a PM with the details.

Post/Author/DateTime	Post
#1 Harliquinn Mar 17, 2008 18:30:57	One of my events from D&D Experience was not recorded correctly. I emailed customer service, who referred me to RPGASanctioning. I sent an email early last week and have not received even an acknowledgement of my email. How long should I wait before escalating the issue? Thanks!
#2 pedr Mar 17, 2008 19:43:38	If you have an error in your play history or with your Xen'drik characters, you should file an appeal. The form to fill in is in the Personal Details and Memberships area of the RPGA members' area. My experience is that the receipt of appeals is not acknowledged either, and I wouldn't expect a swift response - if it takes more than a month it might be worth a PM to WotC_Tulach to see if he can move the process along.
#3 WolfStar76 Mar 18, 2008 5:49:53	I'm hearing several grumbles from people about some XE mods at DDXP (seems Cabal of Shadows was an issue). The problem with filing an appeal is that the Senior GM is supposed to be the one to file the appeal form - and I don't think Dave wants to get mailbombed with appeal requests. Based on previous experience, I'm guessing we'll need to raise a minor stink and pester Chris until he can gives us his personal A+ care. Though. . . where he'll get the time is beyond me. WISH for a 26 hour day?
#4 Wavester Mar 18, 2008 11:41:59	ya I wish I could fix errors but once I hit submit my powers are limited to going 'hey Chris could you checkout X or Y for me'
#5 WotC_Tulach Mar 26, 2008 17:15:37	If you find an error in reporting of a game you've played, email [email]rpgasanctioning@wizards.com[/email] with the details, including the event name, event date, your name, your RPGA number, your DM's name (if known), and the specifics of the issue. Requests normally get processed within about 4 weeks of receipt. If you've waited longer than 4 weeks, send me a PM with the details.