Reporting Difficulties - Downloaded from the Wizards Community, all coding removed by Solauren

Reporting Difficulties

Post/Author/DateTime Post
#1
kitrack
Apr 17, 2009 12:19:04 I'm reporting events for my local LFR group's weekly gameday. However, it seems that after I report the events, they sit in the Received state and don't leave. I've been trying to figure out how to address this so that the DMs get their credit and characters get updated, but I've had no luck so far.

I've tried emailing [email]dci@wizards.com[/email] and [email]wpn@wizards.com[/email], but both kicked back automated emails saying basically, "This email doesn't exist anymore. Check the Customer Service website". I have never had an event appeal (of which I've filed several over the last two years) result in any progress, or any indication that the appeal would ever be looked at. The Customer Service website does not have the answer (that I could find) and the Email Us tab is broken.

Are there any suggestions on where to go now?

Event Information

Sanctioning Numbers: 09-04-1873131 and 09-04-1873130
#2
pedr
Apr 17, 2009 13:04:12 You probably need to get the 'Email Us' tab to work. I have never had a problem, but I've heard that there are a range of cookie and server-setting related issues which can arise.

You may be able to get in touch by using a different browser or (if all else fails!) a different PC or different Wizards website account.

However having looked at the events I've played in, it seems that the two events reported on the WPN side of things are showing 'Received' rather than 'Processed' - I've not yet reported a WPN event since the split.

So this is probably another issue in the difficulty of separating the two event types.
#3
WolfStar76
Apr 17, 2009 13:50:34
I'm reporting events for my local LFR group's weekly gameday. However, it seems that after I report the events, they sit in the Received state and don't leave. I've been trying to figure out how to address this so that the DMs get their credit and characters get updated, but I've had no luck so far.

I've tried emailing [email]dci@wizards.com[/email] and [email]wpn@wizards.com[/email], but both kicked back automated emails saying basically, "This email doesn't exist anymore. Check the Customer Service website". I have never had an event appeal (of which I've filed several over the last two years) result in any progress, or any indication that the appeal would ever be looked at. The Customer Service website does not have the answer (that I could find) and the Email Us tab is broken.

Are there any suggestions on where to go now?

Event Information

Sanctioning Numbers: 09-04-1873131 and 09-04-1873130
#4
pedr
Apr 17, 2009 19:04:10 Wolfstar, can we add this little 'issue' to the list of things you're pushing up the line to WotC?

It was only when I read this thread that I've checked, but it seems as if WPN events are not actually getting processed by the system at all.
#5
kitrack
Apr 18, 2009 8:55:15 My hope is that, having learned of the weird LFR character split, the DB admins suspended the processing of events until they have that issue resolved. Then, when things are good, everything should go through. I'd like to hear that officially, though.
#6
nicodemus_dup
Apr 18, 2009 14:29:09 I just tried to report a D&D WPN event (LFR session) that is located in the D&D Wizard's Play Network list. But after reporting I got the following e-mail

The DCI was unable to process the results of the following event:

Event name: RPGA Dungeons & Dragons: RPGA-2009-04-18-Aalst
Sanctioning #: 09-04-1876520
Coordinator: Jeroen Janssens, DCI# 2109868783
Game: Dungeons & Dragons WPN
Event type: Convention
Format: RPGA
Location: Aalst, Belgium
Date: 2009-04-18
# of players: 0
# of matches: 0
Status: Returned

Errors:
EventType Convention not valid for Brand Dungeons & Dragons Private

What do I do ???
#7
telvin3d
Apr 18, 2009 14:36:03 The system is borked. At this point, I'd just save all reporting until they have done a second overhaul and we get the all clear.
#8
nicodemus_dup
Apr 18, 2009 14:38:04 when you save it, there's no longer a deadline for reporting ?
#9
pedr
Apr 18, 2009 14:38:40
What do I do ???

Did you create this event before the split in the system?

I would contact customer service (www.wizards.com/customerservice).

Edit: By rule, events must be reported within eight days. Until recently, the system wasn't enforcing this for D&D events. What happens now, I don't know!
#10
nicodemus_dup
Apr 18, 2009 14:42:04 that's possible. I don't remember.
#11
Fundin_Strongarm
Apr 19, 2009 10:08:24 I'm hesitating reporting a couple sessions since the player's character information is all in the Private Play section so they all come up "0 - New character" when I try to report a WPN game. I'm guessing if I do report, they'll go into this "Receiving" state. Ugh, what a mess.
#12
_Mithreinmaethor_
Apr 19, 2009 11:20:42
I just tried to report a D&D WPN event (LFR session) that is located in the D&D Wizard's Play Network list. But after reporting I got the following e-mail

What do I do ???

Convention is no longer an option in the new system so you apparently ordered it prior to the split. Try reordering the event in the new system.
#13
Lord_Darquain
Apr 21, 2009 15:50:38 I'm attempting to report a LFR Gameday we held at the flgs. I sanctioned it as D&D WPN public events and during reporting, the players' LFR characters are not showing up in the dropdown. the only thing listed for newbies and veterens alike is "0 - New Character".
#14
WolfStar76
Apr 21, 2009 15:54:12 This is a known issue for everyone right now.
#15
Lord_Darquain
Apr 21, 2009 15:55:36 Should I just not submit until they fix things?

I have a large con coming up . . .
#16
WolfStar76
Apr 21, 2009 17:05:02 I don't have a definitive answer on that right now - but hopefully answers will be forthcoming soon.
#17
Fundin_Strongarm
Apr 21, 2009 19:15:11 Here's the answer I received on the issue:
Yes we are aware that the Character Tracker has been affected.

Our advise is to enter in a new character save and also, to ensure that your players keep their adventure log updated as they play. Make sure that they are logging their XP, Gold, & Items.

So, up until we institute the change, please utilize this method.

Thank you.

Post/Author/DateTime	Post
#1 kitrack Apr 17, 2009 12:19:04	I'm reporting events for my local LFR group's weekly gameday. However, it seems that after I report the events, they sit in the Received state and don't leave. I've been trying to figure out how to address this so that the DMs get their credit and characters get updated, but I've had no luck so far. I've tried emailing [email]dci@wizards.com[/email] and [email]wpn@wizards.com[/email], but both kicked back automated emails saying basically, "This email doesn't exist anymore. Check the Customer Service website". I have never had an event appeal (of which I've filed several over the last two years) result in any progress, or any indication that the appeal would ever be looked at. The Customer Service website does not have the answer (that I could find) and the Email Us tab is broken. Are there any suggestions on where to go now? Event Information Sanctioning Numbers: 09-04-1873131 and 09-04-1873130
#2 pedr Apr 17, 2009 13:04:12	You probably need to get the 'Email Us' tab to work. I have never had a problem, but I've heard that there are a range of cookie and server-setting related issues which can arise. You may be able to get in touch by using a different browser or (if all else fails!) a different PC or different Wizards website account. However having looked at the events I've played in, it seems that the two events reported on the WPN side of things are showing 'Received' rather than 'Processed' - I've not yet reported a WPN event since the split. So this is probably another issue in the difficulty of separating the two event types.
#3 WolfStar76 Apr 17, 2009 13:50:34	I'm reporting events for my local LFR group's weekly gameday. However, it seems that after I report the events, they sit in the Received state and don't leave. I've been trying to figure out how to address this so that the DMs get their credit and characters get updated, but I've had no luck so far. I've tried emailing [email]dci@wizards.com[/email] and [email]wpn@wizards.com[/email], but both kicked back automated emails saying basically, "This email doesn't exist anymore. Check the Customer Service website". I have never had an event appeal (of which I've filed several over the last two years) result in any progress, or any indication that the appeal would ever be looked at. The Customer Service website does not have the answer (that I could find) and the Email Us tab is broken. Are there any suggestions on where to go now? Event Information Sanctioning Numbers: 09-04-1873131 and 09-04-1873130
#4 pedr Apr 17, 2009 19:04:10	Wolfstar, can we add this little 'issue' to the list of things you're pushing up the line to WotC? It was only when I read this thread that I've checked, but it seems as if WPN events are not actually getting processed by the system at all.
#5 kitrack Apr 18, 2009 8:55:15	My hope is that, having learned of the weird LFR character split, the DB admins suspended the processing of events until they have that issue resolved. Then, when things are good, everything should go through. I'd like to hear that officially, though.
#6 nicodemus_dup Apr 18, 2009 14:29:09	I just tried to report a D&D WPN event (LFR session) that is located in the D&D Wizard's Play Network list. But after reporting I got the following e-mail The DCI was unable to process the results of the following event: Event name: RPGA Dungeons & Dragons: RPGA-2009-04-18-Aalst Sanctioning #: 09-04-1876520 Coordinator: Jeroen Janssens, DCI# 2109868783 Game: Dungeons & Dragons WPN Event type: Convention Format: RPGA Location: Aalst, Belgium Date: 2009-04-18 # of players: 0 # of matches: 0 Status: Returned Errors: EventType Convention not valid for Brand Dungeons & Dragons Private What do I do ???
#7 telvin3d Apr 18, 2009 14:36:03	The system is borked. At this point, I'd just save all reporting until they have done a second overhaul and we get the all clear.
#8 nicodemus_dup Apr 18, 2009 14:38:04	when you save it, there's no longer a deadline for reporting ?
#9 pedr Apr 18, 2009 14:38:40	What do I do ??? Did you create this event before the split in the system? I would contact customer service (www.wizards.com/customerservice). Edit: By rule, events must be reported within eight days. Until recently, the system wasn't enforcing this for D&D events. What happens now, I don't know!
#10 nicodemus_dup Apr 18, 2009 14:42:04	that's possible. I don't remember.
#11 Fundin_Strongarm Apr 19, 2009 10:08:24	I'm hesitating reporting a couple sessions since the player's character information is all in the Private Play section so they all come up "0 - New character" when I try to report a WPN game. I'm guessing if I do report, they'll go into this "Receiving" state. Ugh, what a mess.
#12 _Mithreinmaethor_ Apr 19, 2009 11:20:42	I just tried to report a D&D WPN event (LFR session) that is located in the D&D Wizard's Play Network list. But after reporting I got the following e-mail What do I do ??? Convention is no longer an option in the new system so you apparently ordered it prior to the split. Try reordering the event in the new system.
#13 Lord_Darquain Apr 21, 2009 15:50:38	I'm attempting to report a LFR Gameday we held at the flgs. I sanctioned it as D&D WPN public events and during reporting, the players' LFR characters are not showing up in the dropdown. the only thing listed for newbies and veterens alike is "0 - New Character".
#14 WolfStar76 Apr 21, 2009 15:54:12	This is a known issue for everyone right now.
#15 Lord_Darquain Apr 21, 2009 15:55:36	Should I just not submit until they fix things? I have a large con coming up . . .
#16 WolfStar76 Apr 21, 2009 17:05:02	I don't have a definitive answer on that right now - but hopefully answers will be forthcoming soon.
#17 Fundin_Strongarm Apr 21, 2009 19:15:11	Here's the answer I received on the issue: Yes we are aware that the Character Tracker has been affected. Our advise is to enter in a new character save and also, to ensure that your players keep their adventure log updated as they play. Make sure that they are logging their XP, Gold, & Items. So, up until we institute the change, please utilize this method. Thank you.