Rewards Points after reporting change - Downloaded from the Wizards Community, all coding removed by Solauren

Rewards Points after reporting change

Post/Author/DateTime Post
#1
tarenmcclure
Jun 05, 2009 21:36:35 Is anyone else getting credit for Rewards Points after the reporting change they just made? I normally can click on my rewards just seconds after reporting a module and see it changed. I just reported one and nothing on the My Rewards has changed since I last ran a module last week.

Thanks in advanace.
#2
WotC_Tulach
Jun 06, 2009 2:26:49
Is anyone else getting credit for Rewards Points after the reporting change they just made? I normally can click on my rewards just seconds after reporting a module and see it changed. I just reported one and nothing on the My Rewards has changed since I last ran a module last week.

Thanks in advanace.

Go to www.wizards.com/customerservice and use the Knowledge Base tool to report the issue. Our Game Support team will reply and have an answer back within 24-48 business hours.
#3
tarenmcclure
Jun 06, 2009 7:48:45 I normally would do that, but I wanted to see if anyone else was seeing the problem, and also your "Email Us" isn't currently functioning right now.
#4
pedr
Jun 06, 2009 9:08:41 If you can't get 'Email Us' to work, see this thread: http://forums.gleemax.com/showthread.php?t=1133626

It's a problem with the way that the various WotC accounts were merged a while back, and the only solutions have to be applied individually to affected accounts. The staff watching that thread appear to be very efficient in getting it sorted out, though!

On topic, I reported an event I GMd yesterday and it updated my points score immediately, as you'd expect, so in general the system is working.

Post/Author/DateTime	Post
#1 tarenmcclure Jun 05, 2009 21:36:35	Is anyone else getting credit for Rewards Points after the reporting change they just made? I normally can click on my rewards just seconds after reporting a module and see it changed. I just reported one and nothing on the My Rewards has changed since I last ran a module last week. Thanks in advanace.
#2 WotC_Tulach Jun 06, 2009 2:26:49	Is anyone else getting credit for Rewards Points after the reporting change they just made? I normally can click on my rewards just seconds after reporting a module and see it changed. I just reported one and nothing on the My Rewards has changed since I last ran a module last week. Thanks in advanace. Go to www.wizards.com/customerservice and use the Knowledge Base tool to report the issue. Our Game Support team will reply and have an answer back within 24-48 business hours.
#3 tarenmcclure Jun 06, 2009 7:48:45	I normally would do that, but I wanted to see if anyone else was seeing the problem, and also your "Email Us" isn't currently functioning right now.
#4 pedr Jun 06, 2009 9:08:41	If you can't get 'Email Us' to work, see this thread: http://forums.gleemax.com/showthread.php?t=1133626 It's a problem with the way that the various WotC accounts were merged a while back, and the only solutions have to be applied individually to affected accounts. The staff watching that thread appear to be very efficient in getting it sorted out, though! On topic, I reported an event I GMd yesterday and it updated my points score immediately, as you'd expect, so in general the system is working.